Every management book says “listen to your customers" but most organizations don’t for some reason. The organization setting up facilities in Sochi apparently thought people would want side by side toilets without dividers. Something tells me they weren’t listening to their customers. This post is an attempt to do the opposite. I hate those survey popups on websites, and you probably do too. So we’re hoping this is a less annoying approach.
The title of this post is literal, as in… as WordPress users, what do you want to see managed WordPress hosting companies like us do? You can leave comments to this post or if you wish to remain more anonymous, then contact us here and select “sales" from the drop-down menu. I’ll track down your response and take note of it, I promise.
Here are some ideas…
- What features should we add?
- What policies should we do away with?
- Where are managed WordPress hosting companies missing the mark?
- What does the perfect managed WordPress hosting company look like?
Please don’t provide comments/feedback that aren’t realistic such as “charge the same prices as XYZ Host" or “offer unlimited everything for $5/mo" as those won’t be very helpful. We can’t charge bargain basement prices and still run on top of world-class infrastructure like Amazon, while providing sufficient overhead for traffic spikes and support staff that actually love/use WordPress. The mathematics just don’t work out, as a decent percentage of you have probably already been burned by the largest shared hosting companies and understand it’s more fantasy than reality if your site gets more than 1000 visits per month. So please, stick to features, policies, and philosophical approaches. We’re listening.