It’s a marathon not a sprint. Winning at customer service.

Every single hosting company has had an outage, a bad customer experience, or something that has gone wrong to upset a customer. It’s just the nature of the beast. Some companies are able to take their lumps and recover. For some it may become a pattern where even despite their best efforts later on they have built a negative reputation with the customer base that dogs them for years. It is not a matter of if your hosting company will have an issue negatively affecting you, but when. So as a hosting company, which we are, how do we tackle this inevitable situation?…

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Bidding Competitor’s Trademark in Adwords. Good Marketing or Shady Practice?

Adwords bidding on competitor’s trademarked terms. So for those of you not familiar with adwords, here is a 1 sentence primer: You can buy ads on “the Google” that users see when they search for something. We buy focused ads for our business Pagely®. So when a user searches for something related to our product/industry we may want you to see an advert for our service. It’s common practice and is just part of doing business on the internet. One aspect of buying ads has to do with the trademarked brand name’s used as keyword triggers. There are some rules around…

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It’s easy to toss around hyperbole online. Everything is ‘epic’, more than one service is ‘unique’ and there’s little qualifying what can be considered as ‘best’. Does it mean the best uptime? What about the best customer service?  How about the most help with design? Or even, simply, the least complicated? For a freelance writer, the best WordPress hosting service means something quite different than it does to a small business owner or a freelance programmer. Regardless, the following conversation always comes to mind. Client: “I’d like to redo my website. And we’d like to move our somename.wordpress.com blog over…

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Hosting Your Own Blog: The Upsides

The beauty of publishing on the internet is that it’s so easy, nearly everyone can do it. With a plethora of free options out there, from Tumblr to WordPress.com and Blogspot to YouTube, getting your words/images/video/audio out there can be extremely beneficial to anyone. But none of those, at least in the free, most basic sense, really mean you’re hosting your own blog. With domain names like theorlandojones.tumblr.com or randomcelebrity.wordpress.com, you’re losing out on a ton of options both in branding and customizability. While celebrities like Orlando Jones certainly doesn’t need help standing out amongst so much online noise, you,…

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Resellers: The new system is now live.

All active resellers have just received an email with details on using the new setup. Thank you for your patience as we worked to improve the experience for you and your clients. Interested in becoming a Pagely Reseller? We have made our suite of world-class WordPress Hosting tools available to agencies and developers for some time. We have recently revamped the entire system to make it easier, more flexible, and more powerful.  For more details and to apply head over here. Resellers with some dev skills may utilize our new Partner API to build custom solutions or use our WordPress plugin for easy dropin…

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Custom service man, customer service.

A recent tweet caused me to think about why people love Page.ly. (Yes, I did use the “L” word.) https://twitter.com/jessostroff/status/235872577309003776 Sure, Page.ly’s WordPress Hosting makes it dead simple for customers to get started with their own WP powered site, but so do other companies. My take? Great customer service sets Page.ly apart. Tweets in the twittersphere suggest that customer service is the key. Page.ly’s mantra is Integrity, Communication, Transparency. Now, I know what you are saying. Mantra’s are cheesy – companies rarely live up to them. But Page.ly is different. Communication Page.ly regularly provides service updates on both the @Pagely…

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Not so Fast.

Update: Seems maybe the site in question is being routed through cloudflare as well. May impact loads times. Cloudflare does not cache html output as far as I know, so likely a pass thru request. So we do a little competitive intelligence gathering on other managed WordPress hosting companies from time to time. It’s smart business to be aware of what others in the space are up to. After months of quietly soaking up jabs by some of our less then professional kin, I think it is time to at least correct some misinformation regarding our service. Heaven knows they…

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Building Page.ly, A Founder’s Story.

I wrote a 5 part “Founder’s Story” on how we built page.ly. We touched on some of the technical aspects such as server configuration and system design choices as well as some business aspects. Give them a read if you will. Part 1 : Identifying the opportunity Part 2 : Managed WordPress Hosting Part 3 : Early Scaling and Security Part 4 : Scalable and Fast Managed WordPress Hosting Part 5 : Growing forward Cheers.      

Building Page.ly Part5: Growing forward

This is the fifth and final installment of a mulitpart part series where we aim to share with you some of the technical aspects of what powers the Managed WordPress Hosting system we developed here at page.ly, how we started, the recent server improvements and a bit on the things to come. [Part 1] [Part 2] [Part 3] [Part 4] Out with the old So we have deployed a new server stack and continue to tune it for optimal performance and scalability. What’s left to do you ask? Our business dashboard, has performed it’s duties well all these years but it is time to…

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