Post Archive A collection of posts tagged: support

The WordPress Help Desk we have been waiting for.

Today Zendesk announced their new WordPress integration plugin. We got an early sneak peek at the plugin a few days ago and took it for a spin. What is Zendesk? Zendesk is a help desk service that allows you to manage support…
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The Design Evolution of Pagely

I thought it would be interesting to look back at how page.ly, and flare9 before it, got to where it is today by reviewing past designs of the website and brand. A quick backstory: Pagely is the 2nd coming of this WordPress…
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Brad Williams – WP Heavy Hitter

In this edition of our WordPress Heavy Hitters series we are proud to feature Brad Williams. In addition to his uber awesome WordPress skills and list of impressive clients, he also has formed a team that is rock solid. We are honored…
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Andrea Rennick – WP Heavy Hitter

This is another entry in our WP Heavy Hitters series that showcases the talent in the vibrant WordPress community. Who said programming is just for guys? Andrea is an expert in WordPress and specifically the multi user variety with skills that put…
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John James Jacoby – WP Heavy Hitters

This is one of the first of many posts in which we will be profiling the heavy hitters of the WordPress community. Who are the people behind your favorite plugins and themes? What makes them tick? Why are they awesome? And what…
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Alex King – WP Heavy Hitters

This is the first of many posts in which we will be profiling the heavy hitters of the WordPress community. Who are the people behind some of your favorite plugins and themes? What makes them tick? Why are they awesome? And what…
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Customer survey results

The results are in from our customer survey. A small but representative percentage of our customers shared their thoughts with us. Summary The feedback was overwhelming positive from new and old customers alike. Some of our hunches were confirmed on the good,…
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The Cost of Support

This is in no way a rant. I/We love our customers to death and pride ourselves in taking great care of them. ++extra mile With any SaaS type of business, your users will need support. They'll have questions about your service, or…
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