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Customer Support Platform Engineer

What you should know.

We are a small group of passionate folks doing big things in a massive market. Join us as we make our dent in the universe.

This is a bootstrapped and profitable company that is growing very fast; We got that way with hard work and a deep commitment to quality of product and service. We adhere to a talk less, do more mentality; Old school work ethic like your grandpa taught you.

Hear from some of our team members describe their work here at Pagely.

What we can do for you.

  • 100% Remote Work
  • Competitive Salary
  • Healthcare Coverage (US Residents)
  • 401k w/ 4% match (US Residents)
  • Paid Vacation
  • Paid Parental Leave

Customer Support Platform Engineer

Current priority is in Australia or New Zealand.

As a Pagely support tech you are an integral part of the Pagely team and responsible for creating an exceptional experience for our customers. You strive to provide superior customer support and genuinely enjoy helping people. You love learning and have a strong background of working with WordPress, HTML and CSS and PHP debugging skills. As a support tech you have patience, great communication skills and create graceful solutions to complex problems. You will be responsible for handling all incoming customer support issues, responding in a professional, timely, manner and keeping an open line of communication with customers and between your team members.

This is a technical customer-facing position, you need to know your way around a linux command line and have an understanding of the building blocks of the WWW (Domains, DNS, Servers, Web Caching, etc.)

We run a tier-less support organization. There is no designation like Level 1, or 2 for support reps. Here everyone is skilled.

Basic Requirements

  • Enjoy problem solving
  • Passion for helping people
  • Strong troubleshooting skills
  • Creative problem solving skills
  • Self motivated and Disciplined
  • Technically adept
  • Organized with an understanding of prioritizing
  • Desire to learn

Technical Requirements

  • Firm grasp in all areas of WordPress
    • Core
    • Themes
    • Plugins
  • Linux Command line skills
  • Skills in LAMP/LEMP stacks
  • Skills in of DNS
  • Skills in of PHP/MySql
  • Basic knowledge of networks and cloud computing

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