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How Should Customers Address a Performance Issue With Pagely?

If you have any questions or issues concerning the performance of your website, we encourage customers to Contact Support by opening up a ticket to explore these concerns on a deeper level. Our team will be able to help identify and diagnose any bottlenecks restricting your overall site speed and performance. 24/7 Support for both ticket and live chat are available on Pagely.


The Pagely Support Philosophy


Often times, we’re able to make minor fixes on our customer’s behalf and remediate those culprits for you to continue running on your current setup without automatically mandating upgrades. Articulate, above and beyond personal care is a key differentiator separating Pagely from the pack and plays a large role in why customers trust us with their best interests at heart. Our goal is to suss out the root causes of issues and work towards the best methods of resolve. Band-aid approaches simply don’t phase us, nor should they for you.

It’s important to note that while Pagely is acting as your expert DevOps arm for providing enhanced support around amplifying performance (amongst other critical needs), any code refining or functionality changes on your WordPress website resides on the customer’s plate to address.

Need help on the development side? Let us connect you with our agency partner network we confidently recommend for working these types of cases.


Extended Options For Support


Additional support channels can be found in the embed KB article. These include a Dedicated Slack Channel allowing up to three users to coordinate with our term for maximum efficiency, a Custom Monitoring Node able to alert you on whatever health metrics you decide are most important to you and details for subscribing to our Enhanced SLA.

Putting more insight into our engineers’ expert hands minimizes resolution times even further, giving you greater control and stability over performance and availability.

Any questions around pairing these additional service features with your Pagely VPS are welcomed by our staff. Visit our contact page and we’ll be happy to chat!

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