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Compatibility Testing For WordPress Updates: Our Recommendations

Our systems are designed to offload from you the overhead and risks associated with updating both WordPress core and your plugins. Server upgrades, and core version and plugin updates are initiated to protect you from critical security vulnerabilities.

These updates are designed to operate behind the scenes, so no major downtime is transmitted to your visitors. With this in mind, you may prefer to still perform compatibility tests before rolling these updates out. We can certainly help provide a process that circumvents any potential errors.

Does Pagely Check Compatibility Before Initiating Updates?


Prior to any major software or hardware update, we run our own set of internal tests to prepare our systems and customers for the best results and smoothest transitions.

However, we do not perform checks on whether your custom WordPress application/theme is compatible with the latest WordPress version — we leave this to our customers. Should there be any problems, however, we can roll you back to the previous WordPress version.

How Can I Avoid Incompatibility Errors With WordPress Updates?

A best practice for proper compatibility assurance is to create a staging environment to dedicate as your testing instance — then we can update this staging environment first, for testing purposes. You would then be opting out of our auto-updates on your live domain. Our customers have a choice of whether they’d like to implement a server-wide or site-specific plugin auto-update block.

Note: Plugin updates will need to be applied within a weekly window for security purposes. WordPress Core updates will need to be pushed by our support team, which can be requested by a quick support ticket.

What If a Core of Plugin Update Breaks Our Site?

In these rare cases, we are able to roll you back from a recent WordPress backup. While incompatibilities are uncommon, they can happen and cause temporary outages. In that event, our engineers will be alerted immediately via our internal 24/7 website monitoring system. We would then proceed to address the issue on your behalf.

If an update causes a cosmetic issue with your site, that would fall outside the scope of our monitoring. In that situation, you would open a support ticket and have our team work to fix the issue for you in order to bring your site back online. As long as you stick to regular themes and plugins, no issues should develop.

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