At Pagely, we prepare an Incident Response program when a compromise is detected on a customer’s WordPress site. We provide a range of proactive and subsequent reactive measures to ensure Secure WordPress Hosting for each of our valued customers. Our Incident Response program will detail a full report of our staff’s findings to the absolute best of our ability.

These detailed reports include:

• What indicators of compromise were detected
• What steps were taken to clean up the site
• What the initial attack vector was (if identified)
• Our expert recommendations towards remediation steps to prevent further compromise.

New files are scanned daily on all customer sites to search for known signs of malware.

It is not uncommon that our Incident Response program will detect an unreleased or 0-day exploit being used in the wild. If possible, for these matters we perform a patch for the exploit to remediate the immediate risk, then follow our Vulnerability Disclosure process with the author of the vulnerable code.

Security is a top priority we take extreme care of. Find more information on how we cater to security using our PressARMOR™ service.