1. Home
  2. Support
  3. Support For a Site Defacement:

Support For a Site Defacement:

If your WordPress site suffers a defacement, our support engineers are here to lend you a hand. To understand a timeline to resolution, this would greatly depend on the nature of the defacement.

Our Protocol:

We have daily malware scanning running to detect any known malicious files or signs of malware on the server. You can rest assured this would never exceed a 24 hour period before our team would be notified of any malicious code injected.

In the event malware is detected, our InfoSec engineers would investigate and followup with the customer providing a comprehensive report including: mitigation steps we’ve taken to resolve the incident, the source of compromise (if identified), and any recommendations that would help enhance the website’s future security.

Additional Monitoring Measures

If the possibility of defacement is of grave concern, there are both SaaS and open source options for defacement monitoring. We provide 24/7 Website Uptime Monitoring and will be alerted immediately in the event of an outage and begin remediating the issue. We do not offer defacement monitoring in-house, therefore you would need to find a 3rd-party solution for that should it be a core requirement for you.

See our article on Additional Monitoring Services With Pagely for what can be incorporated into your Pagely setup.

Was this article helpful?