We don't have a support SLA. The timeline to resolution would be heavily dependent on the nature of the defacement. We have\u00a0daily malware scanning\u00a0running to\u00a0detect any known malicious files or signs of malware on the server. You can rest assured this would never\u00a0exceed a 24 hour period before our team would be notified of any malicious code injected.\r\n\r\nIn the event malware is detected, our InfoSec engineers would investigate and followup with the customer providing a comprehensive report including:\u00a0mitigation\u00a0steps we\u2019ve taken to resolve the incident, the source of compromise (if identified), and any recommendations that would help enhance the website\u2019s future security.\r\n\r\nIf\u00a0the possibility of\u00a0defacement is of grave concern, there are both SaaS and open source options for defacement monitoring. We provide uptime monitoring and will get alerted immediately in the event of an outage and begin remediating the issue. We do not offer defacement monitoring in-house, therefore you would need to find a 3rd party solution for that should it be a core requirement for you.