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Are There Support Options Available Beyond Pagely’s Standard Channels?

Yes, personal Slack rooms are the most connected way to reach our team for greater extended expert service. Customers can choose up to three users to coordinate with our support and DevOps teams during critical onboarding, configuration or outages, creating the most ideal solution for taking our distinct, unequaled guidance one step further.

Paired with a Custom Monitoring Node, customers can configure any unique alerts of their choosing to be sent by both email and our dedicated Slack chat room. Alerts can be based on CPU/Network/Database/Outages and other business intelligence for monitoring high-value pages. Any critical status outages triggered from your personal rules will be logged in Slack offering insights into the assignment of our team that will be working to resolve any presenting matters.

Slack rooms are offered at an additional fee. Ping our sales team for any questions you have in understanding the possibilities and customizations available for your Pagely setup.

Find how to access our world-class support by ticket and chat in our Contacting Support Article. Downloadable content and extended proof of our expertise can be found on Why Pagely.

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