Our Standard Service Level Agreement can be found in the embed page on our website. Detailed in this SLA are our aggressive rules and polices surrounding our network & infrastructure promises, and what you can expect as a Pagely customer.

Highlighted items include:

• Clarity around our role in servicing your site and providing the AWS cloud infrastructure designed to secure & scale WordPress
• 99.99% Availability Guarantee
• Service Credits & Exclusions

Enhanced SLA

An elevated degree of service and uptime commitments are expressed in our Enhanced SLA product. Additional guarantees are applied to our standard agreement featuring 100% uptime availability and heightened support response times. These enhancements are meant to compliment other relevant terms and guarantees described in our Standard SLA.

If you have any further questions pertaining to the information provided in our either SLA, please contact sales for assistance.