Post Category Archive A collection of posts we have categorized in WordPress for Business

It’s a marathon not a sprint. Winning at customer service.

Joshua Strebel

Every single hosting company has had an outage, a bad customer experience, or something that has gone wrong to upset a customer. It's just the nature of the beast. Some companies are able to take their lumps and recover. For some it may become a pattern where even despite their best efforts later on they have built a negative reputation with the customer base that dogs them for years. It…

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