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Upgrading Your Pagely Hosting Plan:

Our process is trivial and easy for our customers should you ever need to upgrade or downgrade your Pagely hosting plan. New plan requests can be initiated quickly right from your Pagely Atomic dashboard. This same easy process also applies to any add-ons you need (disk, bandwidth or CDN expansion). We don’t require a complete plan change should you only need any of those additional resources mentioned.

Note: A Custom Monitoring Node can also be added from inside your dash. Learn more about the features and benefits of tying in our Comprehensive Monitoring Service.

Considering a Plan Upgrade

Our methodology is structured around serving your best interests. That means providing that extended reach of service to optimize your server and resource consumption. Here are a few examples of when it’s appropriate to start thinking about an upgrade:

  • You’re consistently exceeding critical CPU thresholds (that we’ll proactively monitor and consult with you on) and need a more reliable, larger server to accommodate your usage patterns for better assurance.
  • You’ve installed resource-intensive plugins that mandate the extra CPU/memory capacity to remain performant and stable.
  • You’ve finished your new WordPress site in development and need a larger server for serving traffic from production.

It’s important to note we don’t confine you to any strict number of visitor count, page views or PHP workers. These are dedicated servers exclusive to your site(s) only. We’re here to help ensure you’re making the right choice for you before finalizing a change in your hosting plan.

Turnaround Time

Plan adjustments can be made in a mere matter of minutes. Our architecture is based solely on the AWS EC2 instance, making changes efficient and straightforward. There’s no migration required when a plan change is needed. We simply resize your existing private EC2 web server to the new specified size based on which plan you’ve chosen to switch to. This process only takes roughly 2-3 minutes for our team to complete.

Should I Expect Any Downtime?

Depending on the type of plan/layout you’re operating on, there may be some slight downtime the site(s) will incur. This is to account for the minor processing window that will involve a brief outage while we resize your instance. This applies to our single server plan options. Customers operating on a High Availability setup are safeguarded from downtime in this instance. Each EC2 web server is resized in a staggered fashion, while one is always active circulating traffic.

Once we’ve received your request for an upgrade or we’ve approved it in an existing open support ticket, your account manager will organize a time in advance for this process to occur. Scheduling this in advance gives us the control to reduce any impact an upgrade may have on your visitor flow.

Note: If our monitoring alerts us to excessive CPU spiking on the server, our customers can approve our team with the liberty of making emergency resizes to continue serving your protracted waves of traffic.

Prorated Billing

We don’t expect our customers to initiate any plan changes on their exact monthly billing date. There are too many circumstances provoking an upgrade that make this unrealistic. If you do decide to adjust your hosting plan, you can be assured any unused time you’ve prepaid for will be credited to you in your hosting bill at Pagely.

If you have questions or need any further clarity before proceeding with an upgrade or downgrade, please consult with our team. We’re here to ensure you’re make the wisest choices for your hosting environment here while we have your trust with scaling your WordPress traffic.

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