Last Updated December 13, 2017
This Master Services Agreement (“Agreement”) is made and entered into by the parties by and between Pagely, Inc. (“Pagely”) and the Client (“Client ) Hereinafter both Pagely and Client may be referred to collectively as the Parties.
Recitals
Whereas, Pagely is in the business of hosting and providing website hosting related support services for customers using the WordPress open source software application;
Whereas, Client desires to retain the services of Pagely to host one or more WordPress websites as set forth in more detail below;
NOW THEREFORE, in consideration of the covenants set forth herein, and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties agree to the following:
Services Agreement
1. Definitions
- 1.1. Host- Pagely Inc.
- 1.2. Owner, User, You, Your- Client.
- 1.3. Fees- The Setup Fees, Recurring Fees and Non-Recurring Fees
- 1.4. Initial Term- the period of time commencing upon the Service Commencement Date and ending one month later.
- 1.5 Non-Recurring Fees- any fees set forth on the Service Order that are due when and if a particular Service is utilized, such as additional bandwidth used by you during the term of this Agreement.
- 1.6 Recurrence Period- the period upon which you have agreed to pay for the Services as set forth in the Service Order, typically 1 month. For Example: May 5th to June 5th.
- 1.7 Recurring Fees- the fees detailed on the Service Order that are due to Pagely on a recurring basis throughout the term of this Agreement upon each Recurrence Period.
- 1.8 Renewal Term- the subsequent renewal of the Initial Term or any Renewal Term, commencing upon expiration of such Initial Term or Renewal Term and ending upon expiration of the Service Contract period set forth on the Service Order.
- 1.9 Service Commencement Date- that date upon which you are given access by Pagely to begin using the Services.
- 1.10 Services- the professional services requested by you and provided by Pagely as set forth on a Service Order.
- 1.11 Setup Fees- the fees set forth on the Service Order that are due upon the Service Commencement Date and represent the initial fees necessary to initially setup and configure the Services.
- 1.12 Support- the technical support provided by Pagely in connection with the Services.
- 1.13 Service Order- the agreement of Parties to provide a service or services to Client for a fee. This may take the form of a pre-defined ‘service plan’ offered by Pagely, or any fee based service defined and agreed to by both parties.
2. Overview of Services
- 2.1 Pagely provides Managed WordPress Hosting to clients. Pagely will only allow WordPress and WordPress compatible plugins and themes on its hosting platforms. Pagely at its sole discretion will make the determination as to whether client’s provided code, scripts, or software is in violation of the terms of this agreement.
- 2.1 Pagely shall provide to Client website hosting services as set forth in the attached statement of work and/or pricing quote (The Addendums). Client hereby warrants and represents that it has reviewed the attached addendums. and has agreed to the Description of Services, Assumptions and Understandings and Fees and Charges.
- 2.3 Pagely and Client understand that additional Statements of Work may be prepared and entered into between the Parties. If subsequent Statements of Work are finalized between Pagely and Client, the Parties agree this Master Services Agreement and its material terms will remain in force and effect.
3. Obligations of Pagely
- 3.1 Pagely guarantees to Client 100% network uptime for our public Internet network, excluding scheduled maintenance. In the event that Pagely’ s network does not experience 100% network uptime in a given month (excluding scheduled maintenance), Pagely will credit 20% of Client’s monthly service fees for each 3 hours of network downtime experienced up to 100% (for all Service Credits in a given month) of the monthly service fees for those services affected. Notwithstanding the foregoing, Client recognizes that the Internet is comprised of thousands upon thousands of autonomous systems that are beyond the control of Pagely. Pagely’s 100% Network Uptime Service Commitment covers the provision of access by Pagely to the global internet “cloud”. Routing anomalies, asymmetries, inconsistencies and failures of the Internet outside of the control of Pagely can and will occur and such instances shall not be considered any failure of the 100% Network Uptime Service Commitment.
- 3.2 Pagely guarantees to Client the critical infrastructure systems of Pagely will be available 100% of the time in a given month, excluding scheduled maintenance. In the event that critical infrastructure systems do not experience 100% availability in a given month (excluding scheduled maintenance), Pagely will credit 20% of Client’s monthly fees for each 3 hours of downtime up to 100% (for all Service Credits in a given month) of your monthly fee for those Services affected. Critical infrastructure systems include all power and HVAC infrastructure, including UPSs, PDUs and cabling. Critical infrastructure systems do not include any software or services running on any server, nor do they include any server hardware.
- 3.3 Pagely shall perform on a daily basis a backup of Client’s website . Pagely agrees to retain the Client’s daily back-up for 14 days from the date the backup was performed. Pagely shall permit Client, at any time, to download a full copy of the Client’s website’s files and database. For VPS and Enterprise plans, users may provide their own Amazon S3 credentials and Host will push an additional backup copy to that location each night.
4. Obligations of Client
- 4.1 Client acknowledges that it is solely responsible for all website content and all content on Client’s website including of any postings, data or transmissions initiated by the Client or by any other user of the Client’s website.
- 4.2 Client agrees that it will comply with all of the obligations and restrictions set forth below in the Acceptable Use Policy as set forth in section 6.
- 4.4 Client agrees to cooperate with any investigation initiated by Pagely into service outages, security issues or any suspected breach of the terms and conditions of this Agreement or the Acceptable Use Policy as set forth in section 6.
- 4.5 Client agrees to pay all invoices upon receipt.
5. Payment to Pagely
- 5.1. Pagely will invoice Client according to the terms set forth in the Statement of Work. Unless otherwise stated in the Statement of Work or Invoice, Client shall pay all invoices upon receipt. Unpaid invoices shall be considered in default after thirty (30) days of the due date shown on the invoice. Pagely reserves the right to terminate this agreement and cancel all services for non-payment.
6. Confidentiality and Privacy Policies
- 6.1 The Parties acknowledge that during the course of the relationship contemplated herein that Pagely and Client are likely to gain knowledge and access to information and materials that the Client or Pagely deems to be confidential, proprietary or of strategic importance. Both Parties agree that they shall maintain the strictest confidentiality of all such materials that they receive concerning the other party hereto. They shall not disclose such confidential information to any other party, shall not use such confidential information for their own purposes, and they shall protect such confidential information from disclose using the same or higher standards as they use to protect their own confidential information.
- 6.2. The Parties agree that confidential information shall be limited to disclosure within the organization of the recipient to those top management personnel and others with a bona fide need to know such information as a necessary part of their contribution to the performance under this Agreement.
- 6.3. For purposes of this Agreement, confidential information shall include any and all information that is of a proprietary, confidential or trade secret nature, of strategic importance, or is otherwise considered to be confidential or proprietary by either party. Confidential information will include (a) the unpublished prices and other terms of service, audit and security reports, data center designs and other proprietary technology and (b) all information transmitted to or from, stored on or otherwise processed by the servers or other devices used in the provision of the Services. Confidential Information does not include information: (i) in the public domain at the time of delivery, (ii) subsequently published or otherwise made part of the public domain through no fault of the Non-Disclosing Party or its representatives, (iii) in the Non-Disclosing Party’s possession at the time of disclosure and not acquired by the Non-Disclosing party directly or indirectly from Disclosing Party or its representatives on a confidential basis, (iv) which becomes available to the Non-Disclosing Party on a non-confidential basis from a source not under an obligation of confidentiality to the Disclosing Party, or (v) information that is independently developed without reference to the Confidential Information, as evidenced by written records maintained in the ordinary course of business and all other information deemed confidential by the parties. Confidential information shall not include items that are generally available to the public, generally known in the industry, exist in the public domain, is learned from an outside source independent from the relationship established by this Agreement or was known prior to the entering of this Agreement.
- 6.4 Pagely operates several websites including Pagely.com. It is Pagely’s policy to respect a Client’s privacy regarding any information we may collect while operating our websites. Client acknowledges that it has read and accepted Pagely’s Privacy Policy as set forth at https://pagely.com/legal/privacy-policy
7. Acceptable Use Policy
- 7.1. Client acknowledges that it has read and accepted Pagely’s Acceptable Use Policy as set forth at https://pagely.com/legal/acceptable-use-policy/. The Pagely Acceptable Use Policy is designed to protect Pagely and Client from irresponsible and/or illegal internet based activities. The Pagely Acceptable Use Policy is a non-exclusive list of the actions prohibited by Pagely and Pagely reserves the right to modify the Policy at any time. Any revisions to the Pagely Acceptable Use Policy will only become effective after 15 days of written notice to Client of any revisions
8. Publicity Right
- 8.1 Client grants Pagely permission and a royalty-free license to list or display applicable trademarked name(s) and logo’s on Pagely’s website and/or public client roster. Pagely will be authorized to identify Client’s logo and a summary of services provided by Pagely to Client.
8. Term, Termination and Suspension of Services
- 8.1. This Agreement shall commence on the Effective Date and shall remain in effect until the termination of services as set forth below.
- 8.2. This Agreement may be terminated by the Client, without cause, by providing thirty (30) days written notice of termination to Pagely. Client may also terminate by following the Pagely automated termination procedures as set forth at https://support.pagely.com/hc/en-us/articles/200236830-How-do-I-cancel-my-page-ly-service.
- 8.3. This Agreement may be terminated by Pagely without cause, by giving thirty (30) days written notice of such termination to the Client.
- 8.4 In the event of a termination of services by Client as set forth in section 7.2 above, Client will be responsible to pay all outstanding fees and expenses incurred until the date of termination.
- 8.5 In the unlikely event that Pagely may need to suspend services to Client, Client agrees that Pagely may suspend providing the Services to Client, in whole or in part, for the following reasons: Client has: (i)failed to pay the undisputed Fees due to Pagely for a period of forty-five (45) days after the date of the invoice, (ii) Client is in violation of the Acceptable Use Policy and has failed to remedy violation within a commercially reasonable time, (iii) Client failed to reasonably cooperate with Pagely’s investigation of any suspected breaches of this Agreement or Acceptable Use Policy; (iv) Pagely reasonably believes that the servers hosting the Services have been accessed or manipulated by a third party without Client’s or Pagely’s consent; (v) Pagely reasonably believes that suspension of the Services is necessary to protect Pagely and its other clients from a suspected breach of Client’s websites; or (vi) Pagely is obligated to suspend Services via subpoena, court order or otherwise as required by Federal or State law.
- 8.6 In the unlikely event that Pagely has suspended services to Client, Pagely will give Client immediate notice and work with Client to resolve any issues.
- 8.7 In the event that Pagely has suspended services to Client due to provisions 8.5 (ii), (iii) or (vi) Client is required to pay any Recurring Fees for any period of time during which your Services were suspended. Client is not responsible to pay Recurring Fees for any period of time during which your Services were suspended due to provisions 8.5 (i), (iv) or (v). Pagely will restore the Services promptly after Client or Pagely has remedied the reason for any suspension of services.
9. Warranties and Representation/Limitation of Liability
- 9.1 Pagely warrants and represents that it shall provide the hosting services to Client as set forth in this agreement. Except for this warranty, Pagely disclaims any and all other warranties, express or implied including without limitation the following: ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED RELATING TO THE PAGELY HOSTING SERVICES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE.
PAGELY MAKES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER, AND SHALL HAVE NO LIABILITY WHATSOEVER, WITH RESPECT TO THE ACCURACY, DEPENDABILITY, PRIVACY, SECURITY, AUTHENTICITY OR COMPLETENESS OF ANY DATA TRANSMITTED OVER THE INTERNET, OR ANY INTRUSION, VIRUS, DISRUPTION, LOSS OF COMMUNICATION, LOSS OR CORRUPTION OF DATA, OR OTHER ERROR OR EVENT CAUSED OR PERMITTED BY OR INTRODUCED THROUGH THE INTERNET OR THE SERVERS UPON WHICH THE SERVICES ARE PROVIDED.
CLIENT IS SOLELY RESPONSIBLE ACCOUNT ACCESS PASSWORDS AND OTHER SECURITY MEASURES TO PROTECT ITS DATA AND APPLICATIONS RUNNING ON ITS SYSTEMS FROM UNWANTED INTRUSION, WHETHER OVER THE INTERNET OR BY OTHER MEANS.
- 9.2 In no event shall Pagely’s total cumulative liability arising out of or related to this agreement or the services provided in any Statement of Work from all causes of action of any kind, including but not limited to Contract, Tort (including Negligence), Strict Liability, Breach of Warranty, Misrepresentation or otherwise exceed the amount paid to Pagely by Client for services in the six (6) months preceding the date on which the event giving rise to the claim occurred.
- 9.3 Pagely will not be liable to Client for the costs of procurement of hosting services, lost profits, lost sales, business expenditures, investments, business commitments, loss of any goodwill or any indirect, special, incidental, punitive or consequential damages arising out of or related to this agreement however caused on any theory of liability, whether or not Pagely has been advised of the possibility of such damage.
- 9.4 In no event shall Pagely’s total cumulative liability arising out of or related to this agreement or the use and generation of the Work Product set forth in any Statement of Work from all causes of action of any kind, including but not limited to Contract, Tort (including Negligence), Strict Liability, Breach of Warranty, Misrepresentation or otherwise exceed the amount paid to Pagely by Client for the Work Product.
- 9.5 The Parties agree that Pagely has set its price and entered into this Agreement in reliance upon the disclaimers and limitations set forth herein, that the same reflect an allocation of risk between the parties (including the risk that a contract remedy may fail of its essential purpose or cause consequential loss), and that the same form an essential basis of the bargain between the Parties.
10. Indemnification
- 10.1 Pagely shall defend, indemnify and hold Client harmless from and against any and all costs, liabilities, judgments, actions, losses and expenses (including, but not limited to, reasonable attorneys’ fees and fees of experts) (collectively, “Losses”) arising out of any threatened or actual claim, suit, action, arbitration or proceeding (collectively, “Claims”) by any third party arising out of or relating to (i) Host’s breach of confidentiality, gross negligence or willful misconduct; (ii) a claim that the services provided by Pagely, under this Agreement, infringe upon a United States or United Kingdom patent or copyright or other intellectual property right of a third party. Client must provide Pagely (a) prompt written notice of the claim; (b) you permit Pagely sole control over the defense and settlement of the claim and (c) reasonably cooperate with Pagely in the defense and or settlement of the claim.
- 10.2 Client shall defend, indemnify and hold Pagely or any of its respective employees, agents or suppliers, harmless from and against any and all Losses arising out of or relating to (i) your gross negligence or willful misconduct or (ii) your use of the Services in violation of the Acceptable Use Policy or the Federal or State law; provided that (a) Pagely gives Client prompt written notice of the claim, (b) Pagely permits Client to have sole control over the defense and settlement of the claim and (c) Pagely reasonably cooperates with Client in the defense and or settlement of the claim. Client’s indemnification obligations include claims arising out of acts or omissions by your employees or agents, users and any other person who gains access to Client’s data or websites as a result of Client’s failure to utilize reasonable security measures.
11. No Solicitation
- 11.1 Pagely and Client each agree that, during the term of this Agreement, and for a period of one year thereafter, the Parties will not participate in, assist or encourage the solicitation or hiring by the other party or by another business entity of any person that is an employee or independent contractor of the Parties.
12. Miscellaneous