Skilled & Passionate WordPress Support.

Customer Success Engineers available 24/7

Our support desk is live 24 hours a day, 7 days a week. Staffed by skilled experts in WordPress our team is ready to help you with any issue, large or small.

Rave Review
seanpower

When planning our 9th year of Decibel Festival, our most ambitious event yet, we sought out a WordPress hosting partner that could handle the crush of traffic as we announced our festival lineup and Decibel goers flocked to the site for information. Page.ly delivered above and beyond our expectations, proactive with performance suggestions and totally on the ball. Highly recommend! – Sean Power, Conference Co-Chair, Decibel Festival

Sean Power

Just how does our Expert WordPress support measure up?

98

Customers have rewarded our support team with a whopping 98% satisfaction rating.

81

81% of all support cases are solved within 2 hours.

100

An unwavering commitment to delivering exceptional customer service 100% of the time.

New Pagely® Customer?

If you have purchased a Business plan or higher, we are happy to personally migrate your site to Pagely for free. Else $100/site.

Open Migration Request

Search our Knowledge Base View All

Setup Windows Live Writer

Question: I am trying to use Windows Live Writer to update my blog. What remote posting URL can I use for the Windows Live Writer set-up?   Answer: May want to look at this: http://blogdesignstudio.com/blogging-tools/how-to-configure-windows-live-writer-best-desktop-blog-client/… View

Go Live

When you are ready to make you site live (See  pointing traffic to Pagely) on your actual domain, do the following. 1. In Hosting Panel click Apps > All Apps > the domain you'd like… View

How do I point traffic to Pagely? DNS / CNAME

There are 3 ways to point your domain traffic to Pagely. These are via: A record / IP address CNAME NameServer  We suggest you use a CNAME when you can. To get the values specific… View

Purge CSS cache automatically after editing the file

We cache everything pretty aggressively at pagely. Including your CSS files. This can be problematic if you are editing your css on a live site and find that your changes are not reflected when you… View

Help me learn about WordPress Performance Optimization

Pagely takes care of most of this for you. However is it always best to understand the why and how. Here is a great article explaining the in's and outs of WordPress Performance Optimization

Glossary

Definitions to Managed WordPress Hosting Terms Many functions occur behind the scenes of your WordPress site. Some of the functions are complex while others are quite simple. In the following glossary, you will find definitions… View

Force SSL or non SSL/HTTPS

Our system is globally load balanced and does not utilize the standard HTTPs headers. To force https, modify your main .htaccess file as RewriteCond %{HTTP:X-Pagely-SSL} off RewriteRule ^(.*)$ https://yourdomain.com/$1 [R=301,L] And to force only http… View

My SSL Certificate Provider is asking for your server type?

When purchasing an SSL certificate you may be prompted for the server type. Please choose the following. Apache or Apache + Mod SSL SHA-256 - if option is provided

How do I purge all the cached pages/assets for my site.

Pagely aggressively caches your page output and your .css, .js and images.  These assets can be cached for hours or weeks depending on the type. Some useful things to know. Whenever you update a post,… View

What is your backup system like? How do I access my backups?

We provide completely managed and automated nightly backups of all of your files and databases, with a 14 day retention period.  Backups are archived in off-site secure storage at Amazon's S3 service, and can be… View

Enabling MultiSite on business Pro Plans

If you have purchased a Business Pro plan and wish to have MultiSite enabled, please open a new support ticket and our staff will be happy to assist you.  MultiSite on page.ly will not work… View

Setting up Google Apps Email on Page.ly

Our friend @salliegoetsch: made this sweet guide on setting up Google Apps for email. http://mediabistro.rhymeswithsketch.com/setting-up-dns-and-email-on-page-ly/ Pagely does NOT provide email service, you should consider using a commercial 3rd party if email is vital to your business.

How to setup wpMandrill for WordPress email

There are times when outgoing emails using the default WordPress php mail can fail and it's not the most stable in some cases. Luckily the folks that created MailChimp also have a service called Mandrill,… View

Updating major releases: WordPress 3.4, 3.5.. etc.

We do not push major WordPress releases immediately. Major releases like 3.5 are typically feature enhancements whereas minor releases like 3.5.1 are security and bug related. Minor Releases are pushed instantly. Major releases are typically pushed… View

How do I migrate my WordPress Site to Pagely?

Q: How Do I migrate my WordPress Site to Pagely Method 1: Purchase a business plan or higher and let Pagely do the migration for free. Method 2 (Start fresh and clean, we like this… View

How do I login to my Pagely Hosting Account control Panel?

Simply point your browser to https://atomic.pagely.com and login with your 'hosting' account email and password.  This is likely not the same as your WordPress username and password.  

What is my Atomic Username?

Your Username is the email address we send email notifications too. If you need to reset your password, simply click the password reset link, enter the your username, and check your email. Atomic is the… View

How to add/enable a CDN in WordPress

First you need a CDN provider like PRESSCDN, Edgecast, cloudfront or other.ENABLE PRESSCDN FROM WITH ATOMIC Get the CDN URL / CNAME from your provider. Add the CDN URL to the plugin settings page, and… View

How do I reset my SFTP username/password?

If you have enabled FTP access resetting the username and password is straightforward.  Login to Atomic https://atomic.pagely.com Click Sites > All Sites, then your domain name for to the site your wish to modify. Site Details, click the… View

How do I SFTP into my Pagely site?

First, you need to enable FTP for your domain. Login to Atomic, Sites > All Sites, click the domain you want to manage then App Details. Then click Enable sFTP.   Working Examples of Common FTP Clients… View

The Personal Touch

We never thought of it as customer service; we just treat people how we would wish to be treated.
Sally Strebel, Co-Founder + CMO