A recent tweet caused me to think about why people love Pagely. (Yes, I did use the “L” word.)
Fastest customer service ever? @pagely and @strebel. Thank you and sorry for being an idiot!
— Jess Tyson (she/her) (@jessostroff) August 15, 2012
Sure, Pagely’s WordPress Hosting makes it dead simple for customers to get started with their own WP powered site, but so do other companies.
My take? Great customer service sets Pagely apart.
Tweets in the twittersphere suggest that customer service is the key. Pagely’s mantra is Integrity, Communication, Transparency. Now, I know what you are saying. Mantra’s are cheesy – companies rarely live up to them. But Pagely is different.
Pagely regularly provides service updates on both the @Pagely twitter feed and blog. On Twitter, Pagely co-founder @Strebel is a mind-bogglingly active communicator, providing customer support and advice.
Pagely Support Team members Shayne Sanderson (“El Vaquero Furioso” Support), Bernardo el Panadero, and El Mecánico del Robot are known for their quick response to customer tickets submitted via the Pagely Client Support Desk. Pagely’s support site also has a number of helpful customer FAQ’s.
How many other companies take the time to thoroughly explain a service outage before, during, and after a disruption?
If something doesn’t go right, Pagely owns up to it. Even “puffy” customers benefit, and so will you.
Let the love fest continue.
By the way, @Pagely for the actual win. Our website has had some serious traffic over the past few month, and never skipped a beat.
— Triggertrap (@Triggertrap) August 2, 2012
Thx to @pagely gurus who gave me an ftp lesson & went above the call of duty as I build my site
— Candy Holladay – Health & Style to Make You Smile! (@CandyHolladay) July 24, 2012
Many thanks to @pagely for helping to make my transition to their service go as smooth as possible. Looking forward to a long relationship.
— Big Geek Daddy (@BigGeekDaddy) July 1, 2012
Gotta give a shout-out to @Pagely for their lightning-fast support. Whenever I have a problem, I get an immediate response. Bravo, folks.
— Kipp Chambers (@lloyddobbler) June 29, 2012
Cannot say how impressed I am with @Pagely – user friendly, insane cust serv & just how things should be
— Kevin Phelan (@kevinphelan) July 15, 2012