Custom service man, customer service. Joshua StrebelAugust 21, 2012February 20, 2019 A recent tweet caused me to think about why people love Pagely. (Yes, I did use the “L” word.)Fastest customer service ever? @pagely and @strebel. Thank you and sorry for being an idiot!— Jess Ostroff Tyson (@jessostroff) August 15, 2012Sure, Pagely’s WordPress Hosting makes it dead simple for customers to get started with their own WP powered site, but so do other companies.My take? Great customer service sets Pagely apart.Tweets in the twittersphere suggest that customer service is the key. Pagely’s mantra is Integrity, Communication, Transparency. Now, I know what you are saying. Mantra’s are cheesy – companies rarely live up to them. But Pagely is different.CommunicationPagely regularly provides service updates on both the @Pagely twitter feed and blog. On Twitter, Pagely co-founder @Strebel is a mind-bogglingly active communicator, providing customer support and advice.Pagely Support Team members Shayne Sanderson (“El Vaquero Furioso” Support), Bernardo el Panadero, and El MecÃ¡nico del Robot are known for their quick response to customer tickets submitted via the Pagely Client Support Desk. Pagely’s support site also has a number of helpful customer FAQ’s.TransparencyHow many other companies take the time to thoroughly explain a service outage before, during, and after a disruption?IntegrityIf something doesn’t go right, Pagely owns up to it. Even “puffy” customers benefit, and so will you.Let the love fest continue.By the way, @Pagely for the actual win. Our website has had some serious traffic over the past few month, and never skipped a beat.— Triggertrap (@Triggertrap) August 2, 2012Thx to @pagely gurus who gave me an ftp lesson & went above the call of duty as I build my site— Candy Holladay (@CandyHolladay) July 24, 2012Many thanks to @pagely for helping to make my transition to their service go as smooth as possible. Looking forward to a long relationship.— Big Geek Daddy (@BigGeekDaddy) July 1, 2012Like this content? Meet Pagely.Gotta give a shout-out to @Pagely for their lightning-fast support. Whenever I have a problem, I get an immediate response. Bravo, folks.— Kipp Chambers (@lloyddobbler) June 29, 2012Cannot say how impressed I am with @Pagely – user friendly, insane cust serv & just how things should be— Kevin Phelan (@kevinphelan) July 15, 2012Woot!August 21, 2012February 20, 2019 WordPress for Business hosting support wordpress Author Joshua Strebel I work on the interwebs and am CEO and co-founder of Pagely the Managed WordPress Hosting company. Father of 2 small boys and husband to an amazing woman. 0 Comments Cancel reply Comment:Name * Email *Save my name, email, and website in this browser for the next time I comment.