Category: WordPress for Business
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Why doesn’t a Formula 1 car have A/C and leather seats?
I went car shopping not too long ago. We test drove several models and they all had a similar set of options. Leather, A/C, Navigation etc. They were all in the same price range and essentially all did the same the thing, move people and things from A to B. However there were a few…
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Growth: Notable Clients and New Managed WordPress Features
Today we are happy to share a few details on new plan features and highlight our continued success in serving the enterprise WordPress hosting market. As we continue to grow (read our last Growth: post) we have been working on new tools and configurations for our large scale clients, many of which we’ll very soon…
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It’s a marathon not a sprint. Winning at customer service.
Every single hosting company has had an outage, a bad customer experience, or something that has gone wrong to upset a customer. It’s just the nature of the beast. Some companies are able to take their lumps and recover. For some it may become a pattern where even despite their best efforts later on they…
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Bidding Competitor’s Trademark in Adwords. Good Marketing or Shady Practice?
Update 9/2/2015: Sadly I thought we were done with this nonsense. However a new competitor (now the 3rd) has decided to take up this tactic even after we asked them politely to stop. Shame that their $20+ million in VC has done so little for them that they need to ride our coat tails. Adwords…
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The Art of the WordPress Startup
So you’ve got a great business idea and you want to create a WordPress startup. Maybe you’re developing a web app, a developer shop, design agency, or a pageview monster that generates AdSense revenue. Regardless, if you’re a first-timer, you’re bound to have lots of questions bouncing around in your head. The title of this…
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Custom service man, customer service.
A recent tweet caused me to think about why people love Pagely. (Yes, I did use the “L” word.) Fastest customer service ever? @pagely and @strebel. Thank you and sorry for being an idiot! — Jess Tyson (she/her) (@jessostroff) August 15, 2012 Sure, Pagely’s WordPress Hosting makes it dead simple for customers to get started…
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At scale, everything breaks.
I don’t fancy myself a developer or a sysadmin. I pay people far more talented than me to wear those titles. However I do consider myself a steadfast hacker, CEO, customer support agent, biz dev, janitor, bookeeper….etc… Entrepreneur. Our managed WordPress hosting service Pagely, will be 2 years old in September. We have bootstrapped this…
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A birthday of sorts…
Editor’s Note: This post is from our archives, and not all content is still relevant. For a fresh look at our company & tech, we recommend these sections: Our Managed WordPress Hosting Service Articles on WordPress for Business Industry-specific Hosting Solutions Around this time in 2009 Sally and I made the decision to wipe the…
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Staying married after customers say “I do”
You combed your hair and shined your shoes, you took them to the big dance and gave them a ring. They said yes and the wedding was amazing. They loved those thoughtful things you did for them and told all their friends about how well you treated them. Then the honeymoon ended and the little…
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Why Overselling Is Great For Their Business and Bad For You
Editor’s Note: This post is from our archives, and not all content is still relevant. For a fresh look at our company & tech, we recommend these sections: Our Managed WordPress Hosting Service Articles on WordPress for Business Industry-specific Hosting Solutions Seen this ad before? Sure you have, you may even host at an outfit…