The Pagely Blog.Articles and insights covering topics of interest to our clients and the WordPress community.

The Cost of Support

Joshua Strebel

This is in no way a rant. I/We love our customers to death and pride ourselves in taking great care of them. ++extra mile With any SaaS type of business, your users will need support. They'll have questions about your service, or issues that come up when something breaks or does not function as expected. Sometimes the issue is related to your product or code, like a software bug -…

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