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Privacy Transparency Report

Last Updated September 14, 2021

Data Privacy / Transparency Report

Pagely servers and services are hosted within the AWS (Amazon Web Services) infrastructure. Any point where we state data is collected or stored at Pagely, it also implies that the data is within an AWS data center. AWS has an extensive privacy policy and compliance page.

Marketing
Sales
Support
Engineering
Misc

Marketing

Item: Online Surveys

Data Collected: Email Address, Answers To Questions.

For the purposes of marketing surveys, we collect contact email addresses and survey answers. This data is shared with a third party [Google, Delighted] which provides a service of web based surveys. This data is stored in [HubSpot]. These surveys are not required for Pagely service, and are entirely optional to participate in.

  • [Google] Provides their own recourse mechanisms as described in their privacy policy.
  • [HubSpot] provides their own recourse mechanisms for account management and is seeking to meet the requirements of the GDPR HubSpot DPA, Hubspot Privacy Policy
  • [Delighted] provides their own recourse mechanisms for account management and is seeking to meet the requirements of the GDPR Delighted DPA

Item: Pagely Blog Comments
https://pagely.com/blog

Data Collected: Email Address, IP Address, Website, Content Of The Comment

Pagely allows public comments on our blog, any visitor is free to provide their opinion or comment on our blog content. Commenting on the Pagely blog is not required for Pagely service, and optional to participate in. The Email address, IP address, Moniker and comment post data are stored on Pagely servers.

  • Commenters are allowed to remove or control their submitted data by managing their comment in our blog themselves, or by contacting the Pagely Privacy team with their request (privacy@pagely.com) as described in our privacy policy
  • [HupSpot] provides their own recourse mechanisms for account management and is seeking to meet the requirements of the GDPR HubSpot DPA, Hubspot Privacy Policy

Item: Pagely Newsletter

Data Collected: Email Address, Name

Pagely periodically keeps in contact with parties interested in receiving our email based newsletter. Signing up for the newsletter is not required for Pagely service. The email address and name of the individuals are stored with a third party email newsletter service [HubSpot] Participants in the Pagely newsletter may opt-out or update their contact information at any time.

Item: Swag

Data Collected: Email Address, Name, Physical Address

Pagely may offer physical swag (t-shirts, stickers, other…) in rare occasions for customers, employees or contractors. For shipping purposes, the recipient’s contact information detailed above is collected and shared with a third party service [Printfection],[HubSpot]

  • [Printfection] provides a detailed privacy policy and recourse mechanisms to control collected data as described in their privacy policy.
  • [HupSpot] provides their own recourse mechanisms for account management and is seeking to meet the requirements of the GDPR HubSpot DPA, Hubspot Privacy Policy

Item: User Sessions & Heatmaps

Data Collected: Page Renders, Mouse Movements, Clicks, Scrolls

[Pagely] utilizes Microsoft Clarity, a user behavior analytics tool which helps us understand how users interact with our website. All information collected is anonymous and not tied to any accountholder.

Sales

Item: Sales Leads

Data Collected: Company, Contact Name, Web Address, Email Address, Social Profile Links, Address, Industry

Pagely collects data described above as part of our sales process. Individuals interested in receiving information about our product may fill out this data for our sales team to contact them regarding our services. The data collected is shared with a third party [HupSpot], and at [Pagely].

  • [HupSpot] provides their own recourse mechanisms for account management and is seeking to meet the requirements of the GDPR HubSpot DPA, Hubspot Privacy Policy

Item: Enterprise Quote Request
https://pagely.com/contact/quote

Data Collected: Name, Company Name, Email, Phone, Website, Message

During the sales process Pagely will collect the above data in order for our sales team to best discuss our product with potential customers. This data is required in order for our sales team to contact individuals about our service. This data is stored locally on Pagely servers, with sales employees, and with the following third parties: [HubSpot] [Slack]

  • [HupSpot] provides their own recourse mechanisms for account management and is seeking to meet the requirements of the GDPR HubSpot DPA, Hubspot Privacy Policy
  • [Slack] Adheres to GDPR and EU-US privacy shield, allowing for ownership and recourse mechanisms over your data as described here.

Item: Scheduled Sales Call
https://pagely.com/calendar

Data Collected: Name, Phone Number, Meeting Agenda, Notes

During the sales process, customers needing to communicate with our sales team will need to provider the above data so our sales team can contact them. This data is required in order for our sales team to contact individuals about our service. This data is shared with a third party [HubSpot]

Item: Pre-Sales Questionnaire

Data Collected: Name, Email, Answers to Automated Sales Questions

During the sales process, customers may be sent a sales questionnaire which is managed by a third party. The answers to these questions are used to assist the sales team to recommend the best Pagely product for the customer’s needs.

Support

Item: Support Requests

Data Collected: Email Address, IP Address, Content of Support Request

To provide efficient support service for our customers, Pagely utilizes a third party support provider [ZenDesk] Usage of ZenDesk is required for Pagely customers who need to contact our support team for assistance.

  • [ZenDesk] adheres to GDPR, and provides their own recourse mechanisms detailed in their privacy policy.
  • [HupSpot] provides their own recourse mechanisms for account management and is seeking to meet the requirements of the GDPR HubSpot DPA, Hubspot Privacy Policy

Item: Slack Based Support

Data Collected: Email Address, IP Address, Communications

Some Pagely customers may be offered temporary Slack based support. Customers wishing for Slack based support will need to create a Slack account, and use it to log in to our Slack server. This account information (and any data communicated over Slack) is shared with the third party [Slack]

  • [Slack] Adheres to GDPR and EU-US privacy shield, allowing for ownership and recourse mechanisms over your data as described in their privacy policy.

Item: Security Scan Requests

Data Collected: Email Address, Phone Number/Contact Address, IP Address of Signatory

Pagely customers wishing to perform security scans or assessments on their Pagely hosted services are required to fill out a security scan request first. This form requests information about the scanning parties, emergency contact information, and IP address of the signing party. This document is stored on Pagely servers, and backups are sent to a third party [DropBox]

  • [DropBox] Adheres to GDPR and EU-US privacy shield, allowing for ownership and recourse mechanisms over your data as described in their privacy policy.

Engineering

Item: Bug Reports

Data Collected: Name, Email, Details Of Report (Which May Contain Sensitive Information)

From time to time, submitting a bug report regarding a failure or problem on our infrastructure may be necessary for us to debug and correct an issue. This data may be required to address a bug on our platform, however may not be necessary. The data is shared with a third party, our bug triaging system [BugMuncher]

Item: Automated Error Reporting

Data Collected: IP Address, Cookies, HTTP Request, And A Stack Trace

If a user encounters a fatal error (bug) while using our administration panel, an automated report is generated which provides details of the failure to a third party bug reporting system, [BugSnag] and a Pagely hosted Dashboard of reported errors. This data is required for Pagely to be notified of any errors in our infrastructure, or of abusive actions. Sensitive data like passwords are scrubbed from this data before they are sent or stored.

Item: Pagely Administration Panel Actions
https://atomic.pagely.com

Data Collected: IP Address, HTTP Request, Timestamp

Pagely records the activity our customer’s activity in our administration panel, this is done for security and auditing purposes. This data is required for Pagely to collect, as it fulfills the business purpose of security and auditing.

  • The data is not shared with third parties.

Item: Pagely Administration API Audit Log

Data Collected: IP Address, HTTP Request, Timestamp

Pagely records activity on our API services to provide a record of actions taken and to detect anomalous activity. This data is required for Pagely to collect, as it fulfills the business purpose of security and auditing.

  • The data is not shared with third parties.

Item: Pagely Account Information

Data Collected: Name, Email, Phone, Address Twitter Handle, Company Name

Pagely collects contact information from all customers for the purposes of communications, support and account verification. This data is required to be accurate and submitted for us to provide a service. The data collected is shared with a third party [HupSpot]

  • [HupSpot] provides their own recourse mechanisms for account management and is seeking to meet the requirements of the GDPR HubSpot DPA, Hubspot Privacy Policy
  • Pagely customers are allowed to remove or control their submitted data by managing their account in our administration panel themselves, or by contacting the Pagely Privacy team with their request (privacy@pagely.com) as described in our privacy policy

Item: Pagely Billing Information

Data Collected: Billing Address, Credit Card Details, Account ID

Pagely utilizes a third party [Chargebee] for handling most payments and subscriptions, [Paypal] is also utilized. This data is required for Pagely services.

As of August 2021:

Misc

Item: Job Applications

Data Collected: Name, Email, Address, Phone Number, Social Media Profiles, Resume, CV

Individuals interested in applying for a job at Pagely must submit the above contact information for us to follow up with their application. This data is required for us to contact and interview individuals interested in working at Pagely. The data is shared with a third party [Breezy]

  • [Breezy] Provides recourse mechanisms so Individuals may control their data as detailed in their privacy policy.

Item: Data Privacy Agreement

Data Collected: Name, Title, Business Contact Address, Business Name, IP Address Of Signatory

Pagely handles it’s data privacy agreement with our e-signature service on esign.pagely.com. Customers wishing to accept the terms of this contract may e-sign the data privacy agreement on esign.pagely.com. Their signature, and other information collected (like their business address) are saved on our esign.pagely.com server and backed up to a third party [DropBox]

[DropBox] Adheres to GDPR and EU-US privacy shield, allowing for ownership and recourse mechanisms over your data as described in their privacy policy.