A WordPress Hosting customer study.
Performance Foundry is a global agency specializing in managed Wordpress hosting and maintenance. While their core function is to provide their clients with specific, real-time information about their site’s performance, Performance Foundry also engages custom development and optimization to give their clients a 360º view of their site’s health.
Performance Foundry does WP Hosting their clients, and for a long time they were managing their own stack. Now, Performance foundry is able to spend their time focusing on client facing solutions while Pagely provides the hosting.
As a managed Wordpress hosting agency, our server environment is the foundation of what we do. Before Pagely, we were running our own server clusters through DigitalOcean. We were running a load balancer and cluster of 2-5 servers behind it. We kept running into network routing issues that would render everything behind it completely inaccessible.
We were looking at either keeping our server technicians on-call around the clock and paying them overtime to keep the load balancer up or hiring a dedicated DevOps server technician entirely devoted to this task. We decided it made more sense to work with Pagely and just have them own this aspect rather than dedicating more of our own internal resources to keeping our servers running.
The first thing we noticed when we migrated to Pagely was the caliber of support. Our front line server engineers communicate directly with Pagely’s customer service teams, who are highly trained and give much better answers than we’ve found with other suppliers. We’re able to get feedback really quickly; the speed and the level of access we have to the Pagely team through live chat is great.
Working with Pagely has allowed us to refocus our investments into people and developers instead of hardware and server stacks, so we’re able to create more client facing solutions and quicker turnarounds to problems. Knowing that the Pagely team is working to bring us the latest advances in server technologies means we don’t have to spend hundreds of hours investigating and planning updates. Pagely gives us the ability to roll out updates at the click of a button, so we can stage and test everything and then update it on an app by app basis. That’s been a huge win for us; bigger updates would cost us hundreds of hours to plan a deployment in such a way that it wouldn’t impact our existing clients.
“We see Pagely as a real partner, not just a vendor.”